General Communication Policy

Published, modified August 2026

We take cybersecurity seriously and aim to protect our systems from spam, phishing attempts, and malware. To ensure secure communication, please observe the following rules:

• Do not send attachments other than PDF files during initial contact.
• Establish communication first by introducing yourself before sending any technical files or documents.
• Do not include hyperlinks or external download links in your first email.
• Do not send files through file transfer platforms (e.g., WeTransfer or similar services) before your identity and correspondence have been confirmed.

To avoid your email being overlooked, please:

• Clearly state your full name, company, and location.
• Provide a clear and detailed description of your request.

If your message contains any attached files in formats such as BAT, HTML, SHTML, CSV, XML, ZIP, ARJ, or any other potentially suspicious or unsafe format, the email will be deleted immediately without being opened or read. We also advise, whenever possible, not to send pictures or other attachments in your initial email before communication has been established. Emails without a clear signature, identifiable sender information, or verifiable contact details may be deleted immediately without being opened or read. The same applies, in particular, to emails where the contact information, geographic references, or domain location appear inconsistent or do not correspond with each other. Whenever possible, we recommend using a corporate email address associated with your company domain, as this helps us verify the identity and business affiliation of the sender.

We have encountered cases where emails appearing to be signed by PRECITOOLS were not sent by us and were not associated with any of our official email addresses. Please treat such emails as potentially fraudulent, do not respond to them or interact with their contents, and delete them immediately.

Please note: phishing attacks can involve spoofed email addresses, meaning an email may appear to come from our domain even though we did not send it. We never distribute harmful software, suspicious links, or executable files.
If you have any doubts about an email that appears to be from us:

• Do not open attachments or click links.
• Contact us directly to verify the authenticity of the message. We aim to respond within 24 hours on business days to any inquiries regarding the authenticity of our emails. The primary domain used for our official correspondence is @precitools.it.

We strongly recommend the use of updated antivirus, antimalware, and endpoint protection with real-time scanning and monitoring, and the deployment of a corporate or personal firewall.

We have encountered several companies in Asia using PRECITOOLS tooling codes, product images, catalogues, and other product information without our authorization or any prior communication with us. We therefore consider it important to clearly distinguish such companies and products from PRECITOOLS.

• PRECITOOLS has no connection, affiliation, partnership, or other business relationship with such companies. We do not know or authorize these companies, and the use of PRECITOOLS product codes, images, catalogue content, or other identifying information does not indicate any connection with PRECITOOLS.
• Accordingly, we accept no responsibility for the quality, origin, specifications, distribution, or promotion of products offered by such companies, even where those products are advertised using tooling codes or other information identical or similar to those used by PRECITOOLS.

We strive to clearly inform our customers about the origin and status of PRECITOOLS tooling products. Products offered by our authorized dealers or directly by PRECITOOLS may be considered genuine PRECITOOLS products, subject to confirmation where required. The status of a dealer or the authenticity of a specific offer can be confirmed by us upon request.

For the avoidance of doubt, PRECITOOLS may, in certain cases, directly offer tooling products manufactured or sourced in China. This is a separate and independent matter. Where applicable, we clearly inform the customer that the product is supplied by PRECITOOLS but is manufactured or sourced in China. The Chinese origin of such a product does not imply any affiliation between PRECITOOLS and unrelated Chinese companies using our tooling codes, images, catalogues, or other materials without authorization.

We do not participate in public or private tenders outside the European Union, nor do we participate in projects involving government procurement, public-sector procurement, or procurement by state-owned or publicly owned companies outside the European Union. We also do not cooperate with agents, intermediaries, or other third parties in connection with such projects or cases. Please refrain from sending tender / procurement invitations of this nature.

We do not accept, review, or respond to unsolicited offers related to:

• SEO
• Digital promotion
• Web-design
• Marketing services
• Promo videos, TV, newspaper publications etc.
• AI
• Reviews, paid comments, fake scores etc.

Repeated or follow-up messages to such offers will likewise not be responded to.
We also do not discuss unsolicited service offers by phone. If you believe your service may be relevant, you may send a single introductory email for consideration.

Our company does not recruit through this website or through unsolicited email correspondence.
We do not request, accept, or consider unsolicited curriculum vitae (CVs), résumés, employment applications, or employment proposals submitted via this website, by email, or through any other unsolicited channel.
Any such correspondence, including any personal data contained in CVs, résumés, or other employment-related documents, will be disregarded and deleted immediately upon receipt without review or further processing. Please do not send applications, CVs, résumés, or personal information relating to employment unless expressly requested by the company.

We regularly receive unsolicited calls and proposals regarding telecommunications, internet and phone services, insurance, and office-related services (including postal services, cartridges, printers, and similar products). We do not require any such services. Accordingly, we do not wish to receive communications of this nature and do not consider offers made by telephone. Please do not call us.
Any unsolicited marketing materials or promotional proposals sent to us may be deleted without review.
To avoid unnecessary effort, we kindly request that marketing representatives refrain from contacting us unless communication has been expressly requested by us in advance.

We are not interested in unsolicited offers regarding the supply or purchase of raw materials, prefabricated components, production consumables, cutting and milling tools for general metalworking, or any other products, services, opportunities, quotations, or commercial proposals. We are not currently seeking new suppliers or alternative sourcing opportunities. Should such a need arise, we will initiate the search and contact potential partners directly. Therefore, unsolicited offers of this kind will not be considered or responded to. They may be ignored or deleted and should not be regarded as active business opportunities.

We take reasonable measures to protect our business interests and confidential commercial information. This includes, but is not limited to, prices, delivery conditions, discounts, and other commercially sensitive data.
Accordingly, any party requesting pricing or commercial terms may be required to properly identify itself and its legitimate business interest. This requirement is intended to ensure that such information is not disclosed to competitors or unauthorized third parties.
We reserve the right to decline or ignore requests for complete price lists, general pricing information, or discount calculation structures when such requests originate from unknown companies, unidentified individuals, or parties whose commercial interest cannot be reasonably verified.
Furthermore, while we provide quotations and offers upon specific and legitimate request, we do not disclose prices, conditions, or calculations for non-requested positions or hypothetical scenarios.

We strive to respond to potential customers promptly. To ensure timely and accurate processing, please provide comprehensive information from the outset, including (where applicable):

• Machine type and manufacturer
• Material specifications and dimensions of workpieces (e.g., tubing dimensions, bending radius, etc.)
• Machine connection dimensions
• Drawings (e.g., DXF files, CAD models)
• Delivery location
• Required part numbers, codes, manufacturer references (when requesting alternatives)

Incomplete information may delay our response.

For any inquiries that are unrelated to our business, products, or areas of activity, we reserve the right not to respond. We apologize, but we are unable to provide explanations or assistance regarding inquiries that have been sent to the wrong company or are outside the scope of our business activities.

We frequently receive drawings for tooling and bending recommendations. Due to workload and to protect our proprietary expertise, we will review no more than 2–3 parts free of charge per request. Further technical studies may be discussed after an order is placed.
To protect our engineering knowledge, we generally do not provide full technological review and details, detailed explanations of our internal methods, or complete geometry of custom tool designs, particularly during competitive bidding.
Please ensure that all drawings are submitted in file formats compatible with our software, as previously requested.

We do not enter into discussions regarding representation, dealership, or agency agreements before there is actual sales cooperation and working experience between our companies.
Even if a company has experience in our industry or market sector, we do not consider representation proposals if there has been no proven history of successful orders or cooperation specifically with us. This approach allows us to avoid speculative or theoretical partnership discussions that do not result in real business activity. We value practical experience and mutual results, and we consider representation or dealership arrangements only after:

• At least one order has been placed and successfully completed, and
• There is a demonstrated ability to work together efficiently and reliably.

Therefore, please do not request representation, dealership status, authorization letters, or collaborative partnership terms before initial cooperation and actual transactions. We would also like to make it clear in advance that, in order to avoid unnecessary communication and in accordance with our business ethics and principles, we will not consider dealership opportunities from certain countries, including any potential discussions or proposals in the future. Such inquiries will therefore be disregarded without further response.

We respect our customers and prospective customers and welcome constructive feedback regarding our work, offers, proposals, and recommendations. We make every reasonable effort to provide assistance; however, when our communications receive no response, we may reasonably question whether further engagement is appropriate.
Feedback enables us to improve our services, remain competitive, and implement positive changes. Like any professional organization, we value open, respectful, and reciprocal communication and do not wish to communicate in the absence of dialogue.
While we appreciate all comments and inquiries, individuals or organizations that consistently fail to respond will not be considered active prospects. We therefore reserve the right to suspend further communication and to disregard subsequent requests from such parties.

We do not sign Non-Disclosure Agreements (NDAs) prior to preliminary discussions regarding requests, pricing, or scope.
Any files, data, or information sent to us before a mutually executed NDA will not be regarded as confidential, know-how, commercial secret, or other restricted information.
Information will be treated as confidential, including but not limited to confidential information, know-how, commercial secrets, or other limited or restricted information, only if a bilateral confidentiality and/or non-disclosure agreement (NDA) is executed prior to the transfer of such information. The NDA must clearly identify the scope of the confidential material and the permitted uses of such material.
We reserve the right to decline any request to enter into such agreements and the right to decline review of materials submitted under an NDA if we deem it necessary.

For resale projects where our offer is provided to a reseller and not directly to the end user, customer protection is not granted automatically.
Customer protection applies only to a specific project and only if the reseller explicitly requests such protection at the time of the inquiry and provides complete and accurate end-user identification data. The required data must include, at a minimum, the end user’s legal company name, registered location, and VAT number (where applicable), in order to clearly and unambiguously identify the end user. Once customer protection is confirmed by us, we guarantee that for the protected project we will not engage in any direct communication, quotation, offer, or sales activity with the identified end user, even if the end user contacts us directly.
In consideration of the granted customer protection, the reseller undertakes that, for the duration of the protected project, it shall not submit, promote, or present to the end user any offers, quotations, or proposals from competing suppliers for the same project. If the reseller breaches this obligation, including by submitting competing offers to the end user, any granted customer protection shall automatically and immediately terminate, and we shall be released from all related protection obligations without prior notice.
If the reseller does not request customer protection, or fails to provide sufficient end-user information, no customer protection shall apply. In such cases, we reserve the unrestricted right to communicate with any party and to issue quotations or offers at our sole discretion.
Customer protection is limited strictly to the specifically identified project and does not extend to other projects, opportunities, or future business with the same end user.